Position Title: Vice President of Operations
Reports to: Chief Operating Officer
Exempt Status: Exempt
As an expression of Christ’s love, we serve individuals and their caregivers with compassion and respect for independence, wellness and spiritual life.
General Statement of Duties
The Vice President of Operations will be responsible for overseeing all aspects of the organization’s communities. The Vice President of Operations will play a critical role in execution of the organization’s goals and objectives, aligned with the organization’s strategic plan. Leadership and strategic vision will contribute to the overall success of our mission to serve as an expression of Christ’s love.
Essential Job Functions
- Demonstrate LIFE values in all aspects of organizational behavior; be cognizant of and participate in the advancement of the LLV mission, vision and values as demonstrated in attitude and performance of responsibilities with residents, staff and community contacts.
- Develop, support and encourage collaborative relationships within the organization to improve consistency and effectiveness in operations of the overall organization.
- Develop and implement operational strategies that align with the organization’s mission, vision, and long-term goals. Collaborate with the executive team to establish performance metrics and monitor progress towards organizational objectives.
- Enhance and/or develop and implement quality measurement methods and tools for LLV operations that leverage technology for performance measurement to improve financial and non-financial results of the organization.
- Ensure the delivery of high-quality care, services, and programs to our senior residents. Collaborate with the resident services team to enhance the overall resident experience, promote resident satisfaction, and address any concerns or complaints.
- Collect, organize, prepare, review, and report all statistics and reports for campus performance improvement in a timely and accurate manner.
- Support the development of collaborative relationships with other organizations that will improve the overall operation and effectiveness of the organization.
- Provide strategic financial input and leadership on decisions affecting the operations of the business units to achieve revenue and cost management goals that meet or exceed the established budget annually.
- Execute performance improvement initiatives including the review and negotiation of contracts with vendors and payors to leverage volume, depth and breadth of the corporation to achieve favorable terms that support the organization’s operational objectives.
- Stay up to date with relevant industry regulations, licensing requirements, and best practices. Ensure compliance with all applicable laws, regulations, and policies governing senior living organizations. Implement and monitor quality assurance programs to maintain high standards of care and operational excellence.
- Ensure issues/concerns are appropriately evaluated, investigated, and resolved. Provide guidance on development of corrective action plans for resolution and prevention of recurring issues/concerns and monitor for improvement.
- Direct Corporate Compliance and related activities to prevent illegal, unethical, or improper conduct. Manages day –to-day operation of the Program which includes monitoring, controlling and working to prevent risk exposure.
- Oversee the maintenance, security, and overall operations of our senior living facilities. Ensure a safe, clean, and comfortable environment for residents and staff. Coordinate with relevant departments to address any facility-related issues promptly.
- Provide strong leadership to the operations team, including hiring, training, mentoring, and evaluating staff members. Foster a positive and inclusive work environment that encourages teamwork, professional growth, and employee engagement.
- Develop and manage the operational budget, ensuring prudent financial practices, cost controls, and adherence to budgetary guidelines. Collaborate with the business office to monitor financial performance, analyze variances, and make strategic recommendations to optimize operational efficiency.
- Collaborate with internal and external stakeholders, including community partners, government agencies, and donors. Foster positive relationships, seek partnerships, and represent the organization in the greater community and at events.
- Education and Training
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (Master’s degree preferred).
- Proven experience in senior living operations or a related field, with a minimum of 8 years of progressive leadership responsibilities.
- Strong understanding of the unique needs and challenges of the senior living industry.
- Demonstrated ability to develop and implement strategic plans, drive operational excellence, and achieve organizational goals.
- Excellent leadership, interpersonal, and communication skills.
- Proficient in financial management, budgeting, and reporting.
- Knowledge of regulatory compliance and best practices in senior living.
- Required Knowledge, Skills, and Abilities
- Demonstrated excellent written, oral and interpersonal communication skills.
- Ability to understand and correctly use various information resources and documents including [financial reports, cost analysis reports, third party reports and the like]
- Ability to prepare reports, correspondence, site reports, operating manuals
- Ability to explain ideas, in writing and orally, so others easily understand
- Ability to communicate effectively and hospitably, both orally and in writing
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to recognize when something is wrong or is likely to go wrong
- Demonstrated numerical ability to evaluate statistics, for planning and budgeting.
- Demonstrated organizational ability to plan and manage the total activity of the facility and all of its personnel.
- General management theory
- Principles of organization and functions of a retirement community
- Contracts for continuing care retirement communities
- Motivation and coaching of team members
- Strategic and corporate planning
- Operations, programs and problems, and resources available to resolve problems
- Rules, regulations, laws and ordinances of various governmental agencies
- The principles of organization, planning, management and supervision
- Modern office practices and procedures
- Typing, word processing, telephone etiquette and procedures and use of standard office equipment
- Terminology used within the department
- Computer software skills including: Microsoft Office, Word, Excel, PowerPoint, Outlook
- Keep current knowledge and required certifications for quality care and services mandated by federal and state law, and other regulating agencies
- Demonstrated capacity to recruit and retain exceptional people for key positions.
- Demonstrated skills in conflict management, with flexibility to adapt quickly to crisis situations.
- Ability to apply principles of rational systems
- Ability to use judgment and respond calmly in stressful situations
- Ability to use deductive reasoning, applying general rules to specific problems to produce answers that make sense
- Ability to use inductive reasoning, combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Ability to focus on results, persevere and drive for the goal
- Demonstrated capacity for team building.
- Integrity – honest and ethical
- Cooperative – pleasant with others, good-natured, and collaborative
- Dependable – reliable and responsible, fulfilling duties
- Team player – works through processes and with others to accomplish goals
- Attention to Detail – careful about detail and thorough in completing work tasks
- Concern for Others – sensitive to other’s needs and feelings; helpful and understanding
- Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace
- Stress Tolerance – accepts criticism and deals calmly and effectively with stress situations
- Independent – develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasks
- Initiative – willingness to take on challenges and responsibility
- Leadership – willingness to lead, take charge, and offer opinions and direction. Organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieve
- Accountability – understand the need to achieve targets and goals of the department
- Achievement/Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasks
- Analytical thinking – analyze information and utilize logic to address work-related issues and problems
- Strategic thinking – understand business issues and how job relates to the big picture
- Customer focused – know the needs of current and prospective residents
- Demonstrated excellent written, oral and interpersonal communication skills.
- Standard office equipment including computer, copier, fax, etc.
|Seeing: Must be able to read and use computer||X|
|Hearing: Must be able to hear well enough to communicate with coworkers||X|
|Work at computer for long periods||X|
—Type in Weight
Normal office working conditions apply.
Expectations for All Employees
- All employees will support the organization’s mission and vision by modeling the LIFE Values: Leadership, Impact, Friendship, and Excellence through their daily actions.
- Maintains confidentiality of all information.
- Adherence to safety measures: assures infection control and standard precaution practices are maintained; uses protective devices when performing tasks according to OSHA, infection control, and universal standard regulations; reports all hazardous conditions; follows fire/tornado/emergency and other safety policies and procedures; keeps work area free of hazards; and follows safety precautions when using equipment and supplies.
- Participation in mandatory in-service training and essential meetings.
- Observes Corporate Code of Conduct in job performance.
- Follows HIPAA guidelines.
- Maintains positive work atmosphere through behavior and communication in a manner that gets along with residents, families, visitors, co-workers, and management.
- Regular attendance to ensure care to residents.
- Recommends changes in office practices and procedures.
- Flexibility for other assigned tasks.
Fort Wayne, IN; must be able to go into office
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
This search is being conducted by Meg Laundry, Associate, Tuft & Associates, Inc. Qualified candidates should submit, in confidence, a resume and a cover letter that outlines relevant personal qualifications to:
- Complete the resume submission form below, and include your resume and cover letter.
- Email your resume and cover letter to Tuft & Associates, Inc. at firstname.lastname@example.org.