Membership Project Manager

Posted 1 month ago


Shriners International (Shriners) is a Masonic society established in 1870 and is headquartered in Tampa, Florida. Shriners is a fraternity based on fun, fellowship, and the Masonic principles of brotherly love, relief, and truth. Shriners believe fun and philanthropy are central to fellowship, and are committed to making an even greater difference together. There are approximately 350,000 members from 196 temples (chapters) in the US, Canada, Brazil, Bolivia, Mexico, Panama, the Philippines, Europe, and Australia. The organization is best known for supporting Shriners Hospitals for Children, a health system of 21 locations.


The Membership Project Manager is responsible for developing and managing systems/processes for the successful initiation, execution, monitoring, and closure of all membership projects. This position will work with project sponsors, the membership project specialist, and liaise with interdepartmental stakeholders to ensure project goals and objectives are accomplished. Additional oversight includes ensuring committee reports, data requests and other administrative tasks related to the Office of Membership Development are completed in a timely and accurate manner through the direct supervision of a Project Specialist.


  • Draft a project toolkit or project-scheduling tool as a strategic resource at the initiation of all existing and new membership programs/event. Schedule and assist with the implementation of cross-functional kick-off meetings to help set project goals (when necessary), staff roles and responsibilities, timelines (via a Gantt chart) and outcomes – 20%
  • Provide ongoing project support to ensure milestones are completed in a timely manner and stated outcomes are achieved through coordination of staff resources including working with project sponsors, project specialists, interdepartmental stakeholders and external vendors – 25%
  • Develop, maintain and report on a master schedule for all membership projects to ensure that the team is meeting deadlines and outlined performance measures – 5%
  • Oversee and assign tasks for the Membership Project Specialist including providing coaching and guidance on work product for direction and improvement. Manage and approve time for team members in Kronos Time Reporting System and work with the Chief Membership Development Officer to conduct performance appraisals and periodic reviews throughout the year – 15%
  • Manage the planning and implementation of Temple support programs including dues notices, Ladies dues cards, quarterly Board reports, and Temple framework projects, e.g. hospitality contract templates – 20%
  • Participates in the planning, implementation and evaluation of identified strategic operations and activities to support the Office of Membership Development. This includes managing special projects assigned to support membership programs – 10%
  • Develop, implement and evaluate systems and processes for Temple and Noble inquiries related to membership development and oversee allocation of support / resources to address these requests. This includes creating processes for ongoing administrative support in the areas of shipping, mailings, daily mail distribution, meeting requests, supply orders, answering emails and processing calls – 5%


  • 5 years of project management experience required
  • 3 years of supervisory/management experience required
  • 2 years of administrative experience required
  • Membership/Association experience required

Minimum Education Required/Preferred

  • Bachelor’s in Business, Project Management or Program Management required
  • Project Management Certification (CAPM or PMP) preferred

Knowledge, Skills, and Competencies

  • Team player who is willing to embrace new ideas and demonstrate an ability to change and grow as required by the position.
  • Skilled communicator with strong organizational abilities.
  • Strong verbal and written communication skills, and effective listing skills
  • Excellent project management skills, with an emphasis in managing collaborative projects
  • Demonstrated ability to work effectively at all levels and across the organization
  • Strong organizational, planning, prioritization and outstanding attention to detail
  • Excellent time management skills. Ability to successfully manage projects and assignments with competing priorities, deadlines and demands
  • Demonstrated ability to apply logic and reasoning to break down a situation or problem, evaluate potential outcomes and risks to arrive at a solutions
  • Sound budgeting, financial strategizing and planning knowledge
  • Demonstrated ability to supervise and direct the work of others in a cross functional multi- disciplinary team
  • Multilingual or bilingual speaker preferred
  • Must be able to work in the Tampa headquarters

Search Process:

Shriners International offers a competitive salary and comprehensive benefits that include medical, dental, long-term disability and 401k. This search is being conducted by Tuft & Associates. To apply for this position, please submit your resume and cover letter electronically, using one of these options:

  • Complete the resume submission form below, and include your resume and cover letter.
  • Email your resume with cover letter to: Catherine Babjak, Manager of Administration & Business Operations, Tuft & Associates, c/o; phone 312-642-8889.

Job Features

Job CategoryOpen
LocationTampa, FL